Customer Service Review - An internet magazine which reviews the latest global data and trends on customer service.

Customer Service Management (CSM) - Monthly magazine with featured case studies (available online) regarding customer service.

Customer Relationship Management (CRM) Today - Provides world daily news, free newsletters, academic papers, articles, case studies, white papers and experts' views.

The WOW! Awards Ltd. - Stories of UK customer service award winners.

International Journal of Call Centre Management - Quarterly subscription-based and peer-reviewed journal on all practical aspects of setting up and managing a call centre.

Customer service levels still a major challenge for e-tailers - Sellitontheweb.com - Only 36% of e-customers are satisfied with their Internet purchasing experiences, declares a groundbreaking study conducted by International Customer Service Association (ICSA) and e-Satisfy.com (formerly TARP).