Customer Relationship Management (CRM) Forum - Focuses on CRM aspect of customer service. Resource site containing presentations, case studies, articles and academic papers, conference and trade show listings, online conferences, and help-wanted/jobs listed postings.
Improving Customer Service - A (now defunct) weekly column by John T. Self. Ph.D. Seventy articles total.
Ravenwerks Customer Service Information Center - Reference library of customer service articles.
What Ever Happened to Customer Service? Service? - Article giving customer service advice geared towards online entrepreneurs.
Customer Service Reference Library - Articles to help business improve customer service. Special section for call center customer service.
eCustomerServiceWorld.com - Customer service resource site featuring news, articles, links, books, research, jobs and services.
Help Desk Today - Articles for technical help desk or support oriented professionals.
Customer Service Viewpoints Forum - A free online forum where different management challenges and issues affecting customer service are discussed. Open to all industries.
Excel in Customer Service - A list of tips.
The Right Answer Customer Service Resource Center - Guide to customer service information for individuals or companies looking to provide optimum service.
