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    HelpDesk.Com - Online resource for help desk software and links to assist in helpdesk automation.

    Langley Computer Services - U.K. based company offersHelp+ Helpdesk Software for Windows 95 and Windows NT.

    Avensoft - Web based help desk software to help track help desk tickets, software bugs, product defects, customer problems, incidents and issues. Free trial can be downloaded.

    SDS HelpDesk Solutions - Provides incident logging and tracking, profiles, contract and warranty management, time tracking, knowledge base, search and reporting capabilities.

    LANauditor - Inventory audit software.

    Kemma Software - Bridge 99 is a versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects.

    HelpDesk Expert - Help desk and customer support software featuring web-based call tracking, asset management and contact management systems.

    Remedy Corporation - Help desk, asset and change management, and service level agreement applications are adaptable solutions to operations management needs.

    SupportAbility - Web-based data acquisition tool that complements existing helpdesk software by gathering complete and accurate hardware and software configurations from PCs.

    Applied Innovation Management - Provides adaptable web based enterprise systems that can be both used out-of-the-box as well as customized to an individual need.

    Support-Works - Freeware helpdesk software.

    DKSystems Online - Develops enterprise-wide help desk and asset management software.

    Bynari - Linux-based freeware help desk software called Job Control System (JCS).

    ServiceWare - Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.

    ProjecTrak - Lotus Notes, Domino, and Internet software help desk application, specifically designed for IT call management.

    Information Resource Manager - Web-based tool allowing IT departments to keep a database of computers and software and track problems and repair history.

    Cyracle Technologies - Provides web-based software in real-time customer assistance, online sales support, and self-help customer service.

    Blue Ocean Help Desk Software - Track-It! is a fully scalable and web-enabled computer management system with integrated software modules for Help Desk, Inventory, LAN/PC Audit, Remote Control, Reporting, more. Free demo.

    Softopia - Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface.

    TelePlaza - Customer service and help desk software and resources for improving support center performance.

    WonderDesk - Organize and track support e-mail calls with help desk software.

    NetKeeper - A leading provider of help desk, CRM, call center and network management software solutions for the LAN /WAN and Internet.

    RightNow Technologies - Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.

    HelpDeskPro - Customer support software to aid any business.

    Auratech Software - Australian based company that provides the Client Integrated Support System.

    Avante Solutions - Offers the HEAT software package for help desks.

    Icommunicate - A web-enabled customer service application that providescustomer self-service access to your knowledge base, case tracking, management of on-line help requests.

    PC Rescue - Help desk/service ticket solution for IT professionals.

    FirsTrack - An Internet-based customer support management service.

    Chameleonware Inc. - Lotus Notes 3C-Support Desk for supporting internal and external call centers. Reports and manages incident tickets.

    Serio - Provides solutions for help desks, call tracking, asset management, knowledgebase and others.

    LBE Helpdesk - Helpdesk systems to suit every business. Run on your desktop or the web. Integrate with e-mail to keep everyone informed.

    District HelpDesk - Live Demo of helpdesk software designed specifically for school districts.

    Easy Access Help Desk - Offers a help desk software application for businesses, software support and call center solutions.

    Coral Sea Software - SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective helpdesk software package that works "out of the box."

    Softrilogy Helpdesk - Windows client software providing basic tracking, configuration and reporting functionality.

    ScorpioSoft - Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.

    Soffront - Offers fully web-enabled and fully customizable helpdesk software.

    RHESolution - Software utilizing ASP technology, and providing full help desk functionality.

    ISIS Helpdesk - Web based job tracking and asset management software.

    PRD Software - Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT

    Uptrends Management Software - Provides helpdesk software, CRM software, SFA (sales force automation) software, accounting software, contact management software, and custom programming solutions.

    psiSoft - A U.K. based company offering Track-IT!, a scalable help desk system.

    Liberum Help Desk - Free, web based help desk software written in ASP. Offers email notification and reporting features.

    PC Examiner - Web-enabled software detects and identifies hardware and software components.

    Blue Flag Technologies Ltd - U.K. based company providing customer relationship management solutions including helpdesk, call centre and complaints management.

    Infra Corporation - Help desk and change management (web-enabled) software used by government and corporations around the world.

    Coastal Software & Consulting - Offers customer support and help desk solutions.

    Help Desk Software and Resources - A collection of help desk software, comparison charts, reviews, discussion forums, and solutions for customer service.

    RT: Request Tracker - Open-source trouble ticketing system.

    Gemini Help Desk Software - U.K. based company offering Gemini helpdesk, a comprehensive and functional solution for your helpdesk and call centre environment.

    sitehelpdesk - U.K. based company providing browser based helpdesk solutions.

    Hostedware - Affordable web-based help desk application and database.

    Aegis Help Desk Software - An easy to use and affordable help desk system.

    TrackWise - A fully-integrated and extremely customizable tracking system used for managing problem reports, bugs/defects, change requests, customer complaints, and corrective action items.

    Free Desk - A Visual Basic Script, Active Server Pages (ASP) call management/help desk web application.

    Heron Technology - Develops and sells various products and services related to Help Desk, CCTV and programming.

    House on the Hill Software - Help desk software for call logging, auditing, knowledge base, internet call tracking.

    Help Desk CTS - Software by Macara Systems to keep track of incoming calls, work performed, problem hardware, resolutions and by who. Comes equipped with several management reports.

    Royalblue FrontOffice - HelpDesk, SupportCenter, ChangeManager and rostrvm. A full suite of complementary help desk products with Windows and HTML versions.

    Wickett Software - Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.

    Incident Monitor - Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.

    HelpStar Software - Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.

    Carpio Helpdesk - Basic CRM software solution for small business with several articles on CRM.

    Creek Pointe Helpdesk - Full service helpdesk automation services including process analysis and development, implementation, resourcing and training.

    Seapine - TestTrack defect tracking and issue management software, servers for Windows and Macintosh, clients for Win, Mac, Web and Unix/Linux. Downloadable evaluations.

    XData - Italian software house offering xDesk help desk application.

    Axios Systems - Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution.

    TeamShare - Develops 100% web-based customer support software solution.

    Upfront Solutions and Support - Develops application platforms that combine Internet technology with existing call centre infrastructure to deliver complete Internet customer service solutions.

    Manage-IT! Help Desk - Affords the user the ability to track and diagnose trouble tickets, generate reports, interface with email software, ODBC-compliant databases and much more.

    Taskman Pro - Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.

    AmberCat HelpDesk - Web-based and desktop software for internal and external help desks, customer service, and facilities management, with automated workflow and SLA management.

    LansUnlimited HelpDesk - Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.

    PyramidTools HelpDesk - Web-based helpdesk with email routing and free upgrades.

    Micro Outsource - An application service provider offering internal IS help desk software and asset management for mid-size companies to organize, schedule and track requests and resources.

    Support Masters - Advanced scalable, web-based helpdesk solution with custom queue creation and advanced communication functionality.

    CDN Systems - Customizable web-based, helpdesk software with Access and MSSQL integration.

    Expert Data Solutions - Offers Close Support, a multi-user help desk application.

    HelpTrac - Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.

    Pytheas - Design, development and sale of asset management, help desk and inventory software.

    Track-Man Help Desk Software - Provides help desk automation software which includes problem tracking, inventory and reporting features.

    GWI Software - Advanced web-based and Lotus Notes-based helpdesk software.

    Control-F1 Software - Helpdesk software with advanced desktop sharing, communication, diagnostic and system management tools.

    Fenestra AnswerDesk - Offers web-based automated support solutions for IT management, customer care and call centres.

    AskIt Systems - Offers an outsourced, web-based customer service help system that learns from the customers questions.

    WestHeaven Help Desk - Configurable helpdesk software with basic bug report, support request and sale item functionality.

    NetWorld UK Helpdesk - Provides range of scalable Windows-based helpdesk software with extensive third party integration capability.

    Digital.Support.Center - Hosts a scalable central point for all of incoming IT helpdesk requests.

    Revolutech Software - Offers software to increase CRM, customer care and BI. Automates call center, help desk and customer service.

    CloseSupport - Low-priced application with functions tailored to the needs of support technicians and browser-based functions for non-technical users.

    ieComputerSystems - Specialises in helpdesk software, software development and IT consultancy services.

    Big Web Desk - Completely web-based leaseable helpdesk ticketing service and request management software solution.

    CustomFAQs - Provides web based support tools for help desks and call centers featuring customer service faq, live chat, knowledge base and email management.

    Gupt Communications - Boston based technology firm specializing in helpdesk, CRM and knowledge-base products. Also provides consulting.

    ExDesk - Provides web-based, fully customizable help desk solutions for the IT support, VAR, and System Integrator community. Also provides demo and free trial.

    WebTTS - Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.

    Double IS - Provides software that manages work orders, room booking, visitors, catering, equipment, and more.

    WAK Software ChartMagic - Delivers web based graphs and tables that report statistics for Remedys Action Request System.

    Broad Daylight, Inc. - Provides software that enables companies to answer questions more efficiently on the Web and reduce inbound electronic mail or phone calls.

    Footprints Helpdesk From Unipress - Completely web-based issue management and helpdesk software tool for small to mid-sized businesses.

    Richmond Systems SupportDesk - Customisable Windows helpdesk software with email logging and Explorer-like interface.

    Fused Solutions - Support Management System - Web-native helpdesk solutions for multi-tenant, multi-tiered, multi-location CRM applications. Features include custom scripting, agent decision trees, automatic ticket aging/escalation, e-mail notification, agent messaging, callback scheduling, real-time monitoring, and call metric reporting.

    GeoCom Helpdesk - Compact Lotus Domino based helpdesk software with customizable scheduler for user and customer support.

    Support.com - Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.

    Magic Solutions - Provides helpdesk, asset and change management, and enterprise service desk applications that are adaptable solutions to operations management needs.

    NetHelpDesk - Helpdesk software for network support staff. Functions include fault tracking, change management, sla, network diagrams and service status monitoring.

    Richmond Systems - Specializes in development of helpdesk, asset management, remote control and training solutions.

    tellME Centre - Web based helpdesk software with self building faq knowledge base. An online customer service solution and knowledge management system.

    Indy Help Desk - Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.

    Helpline Design - Offers hosting of United Way Helpline information. Also provides Web site design and hosting services.

    Asset Navigator for IT - Provides network PC auditing, IT asset management and change tracking, help desk software that is adaptable solution to operations IT department needs.

    HelpDesk 4 Web - Offers completely web-based help desk/call tracking software systems for IT tracking and customer service needs.

    e11 Help desk Management Solution or customer relationship management for businesses - e11 online help desk software provides crm solution needed to implement a successful CRM project.


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