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   See Also: - A customer relationship management company that measures the customer experience for click and mortar companies. Find contact information, services offered, employment opportunities, news, press releases, and a list of clients.

    Reality Click - Promotes customer relationships. Realityclickers can post rant or rave messages and realityclick will then email the company mentioned and let them know that there is a posting directed towards them.

    How To Improve Customer Service - An informative article on how companies can immediately begin to improve customer service.

    Service Quality Institute - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.

    Customer Interface Magazine - News source for customer contact professionals, covering call centers, customer support, teleservices and telemarketing technologies and businesses.

    Tooty Inc. - Customer service and sales strategy evaluating, developing, training and monitoring.

    Customer Service Survey - Cornerstone Professional Development's online customer service survey serves as a mechanism to test the user's own awareness and understanding of customer service concepts.

    Quality Service International - Help your company meet your customer service goals.

    Beacon Technologies, Ltd. - Permission-based IVR-interactive customer survey for customer satisfaction research.

    Aegis Communications - Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.

    The Customer Champion Institute - Provides consulting, training, and publication services to improve customer relationships and loyalty.

    Customer Service Training-Guaranteed - Measure-X training will shows how to measure satisfaction and retain customers longer.

    Customer Service Training - Products and services to improve customer service and telephone skills.

    Phone Pro - Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.

    Customer Service Week - Offers resources and materials for customer service week, the first week of October each year.

    Customer Feedback - Conduct market research and post-sale surveys.

    CustomInsight Internet Surveys - Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.

    Ineto Integrated Customer Communications - Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.

    Customer Service University - Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.

    eCRMGuide - Customer Relationship Management in the E-Business World

    Customer Service Training and Articles - Customer service training and free articles. - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.

    eConvergent - Provides resources to manage customer relationships via the web, voice, email, video, and fax.

    eLoyalty - Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.

    e-Satisfy, Inc. - Provides an integrated approach to measuring customer satisfaction across every sales and support channel.

    eServices NZ - Providing outsourced technical support and customer care based in New Zealand. - Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.

    Gaining Customer Loyalty - Discover the principles of customer astonishment that extend beyond traditional customer service.

    Hipbone, Inc. - Solutions for live online collaboration between customers and sales and customer service agents.

    iCALL - Provides 24-hour, live and interactive customer service on the internet for websites.

    Impact Learning Systems International - Skill-based training programs designed to change behavior and improve customer contact skills and related performance.

    Impressions On Hold International, Inc. - Providing on-hold telephone message solutions.

    Parago, Inc. - An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.

    Pyramid - Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.

    Interact Management Consultants Pty Ltd - Provider of consulting services and products that grow and protect large-scale, retail clients customer relationships.

    Larry Greco Enterprises, Inc. - Educate employees to improve customer relations and meet current industry goals.

    Maio Success Systems - Provides effective success techniques for service businesses worldwide, through quality training programs, live seminars and consulting.

    Market Elan - Specializing in customer relationship management, providing consulting and training.

    Motivational Training Center - Provides customer service training and motivational seminars.

    National Customer Service Week - Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).

    Online Customer Service - Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.

    Precision Response Corporation - A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.

    TargetSurf - Offering comprehensive multi-channel usability testing for e-commerce sites. The 'secret-shoppers' provides key input earlier in the process, saving you time and money, raising conversion rates, and encouraging repeat usage.

    QI International - Consulting and research firm specializing in customer relationship management.

    Service Quality Management (SQM) - Validates and ensures that people and processes are responding to and delivering customer satisfaction.

    Service Is Key - Service consultants. Giving companies the keys to success by defining better service through their people, processes and technology channels.

    Stream International, Inc. - Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.

    Stan Adams and Associates, Inc. - Consulting and training services focused on prevention and measurement of customer service problems. Based in Mississauga, Ontario, Canada.

    Sterling Consulting Group, Inc. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.

    Golden Resources Marketing Group - Provides mystery shopping services, merchandising, and point of sale marketing audits.

    Telephone Doctor - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.

    Tenacity - Client retention consultants, focusing on the preservation of client and customer equity.

    Tern Consultancy - Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.

    Trendsource, Inc. - Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.

    The Terzetto Group - Devoted to the improvement of customer service in organizations thru use of training, strategic planning, facilitation and consulting.

    The Training Network - Specializes in lead generation and customer service training. - Provides web-based customer service solutions to eCommerce, eBusiness and corporate web sites using real-time customer service solutions.

    Workplace Conflict Resources - Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.

    San Jose Focus - Facilitates focus groups for market research purposes only.

    The Service Quality Department - Customer service consulting and training organization.

    Mercantile Systems & Surveys - Specializes in hospitality industry employee evaluation, training and monitoring.

    Customer Service Benchmarking Association - Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.

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